We are seeking a highly skilled and motivated Zoho Implementation Specialist to join our team. As a Zoho Implementation Specialist at Pinerium, you will be responsible for the successful implementation of Zoho solutions for our clients. You'll collaborate closely with our Zoho Account Manager, Zoho support, and development teams to ensure smooth implementation and high customer satisfaction.The ideal candidate has a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Consult with clients to understand their business processes and needs, identify gaps and potential improvements, and translate these into technical requirements for Zoho implementation.
- Design and configure Zoho applications based on client needs, ensuring optimal functionality and usability.
- Implement and configure Zoho solutions based on client needs, ensuring smooth transition from legacy systems to Zoho products.
- Develop and execute implementation plans, considering timelines, resources, and client expectations.
- Conduct user training to ensure clients understand how to use the Zoho systems effectively.
- Troubleshoot and resolve any technical issues that arise during or post the implementation phase.
- Collaborate with cross-functional teams, such as development, Zoho Account Managers, and Zoho Support teams, to deliver integrated solutions for clients.
- Continuously monitor and evaluate implementation progress, identifying and addressing any roadblocks or challenges.
- Conduct post-implementation reviews and provide ongoing support to ensure client satisfaction and adoption of Zoho solutions.
- Provide post-implementation support, including troubleshooting and problem resolution.
- Stay updated on the latest Zoho features, updates, and best practices, incorporating them into implementation projects and provide input on how they can benefit our clients.
- Document implementation processes and any customizations made, ensuring that all work is fully and clearly outlined.
Requirements
- Minimum 1 year experience in Zoho Implementation or similar business software solutions.
- Bachelor's degree in computer science, information systems, or a related field.
- Quick and autonomous learner, adapting to new technologies and concepts.
- Proven experience in implementing Zoho applications, such as Zoho CRM, Zoho Books, Zoho Projects, etc.
- Experience with Zoho products or similar business software solutions.
- Strong technical proficiency in configuring and customizing Zoho applications to meet client requirements.
- Solid understanding of business processes and workflows across various industries.
- Excellent problem-solving skills, with the ability to analyze complex requirements and provide effective solutions.
- Strong communication and interpersonal skills, with the ability to build rapport and effectively collaborate with clients and internal teams with the ability to translate complex technical concepts into understandable terms for clients.
- Detail-oriented with strong organizational and project management skills.
- Ability to work independently and manage multiple implementation projects simultaneously.
- Prior experience in training clients on using Zoho applications is a plus.
- Zoho certification(s) or relevant technical certifications are highly desirable.
- Familiarity with project management principles and experience working in a team-oriented, collaborative environment.
Benefits
- Competitive salary and benefits package.
- Opportunity to work with a diverse range of clients and industries.
- Professional growth and development opportunities.
- Collaborative and supportive work environment.
- Exposure to cutting-edge technology and industry-leading Zoho applications.
We are excited to welcome a talented Zoho Implementation Specialist to our team. If you are passionate about delivering successful implementation projects and helping clients optimize their business processes using Zoho applications, we encourage you to apply.
