GTS IS HIRING :
- Position Contact Center Agent
- Language English / (Bilingual)
- Salary 2500 - 3000 AED (Per Month)
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Job Description:_
Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
· Support Call Centre team with their inquiries
· Handle customer calls transferred from the call center.
· Handle contractors and technicians calls
· Monitor command center maintenance queue via field service view tracking.
· Identify and escalate issues appropriately and ensure a timely response.
· Ensure escalations are followed up within specified timeline.
· Go the extra mile to WOW each Customer you connect with
· Build customer loyalty by follow-up of customer calls.
· Completes assigned tasks within given deadlines.
Job Type: Full-time
Pay: AED2,
- 00 - AED3,000.00 per month
