Search by job, company or skills

Saudi Networkers Services

Network Monitoring Engineer

Saudi Networkers Services
Early Applicant
  • 11 hours ago
  • Be among the first 50 applicants
Exp: 2-5 Years
Saudi Arabia

Telecom/ISP

Login to check your skill match score

Job Description

Job Description :

  • Create and submit knowledge articles to increase 1st-time fix rates.
  • Develop, maintain and update NOC processes and procedures.
  • Ensure faults are escalated and resolved within the customer contracted Service Level.
  • Proactively monitor IMO systems and networks via our internal monitoring system,
  • investigating, troubleshooting, resolving and escalating issues.
  • Provide incident management and technical resolution of 1st line network-related faults and prompt escalation to 2nd line when required.
  • Support and assist 1st and 2nd line facing support teams on all channels and products, especially with regards to technical issues which need escalation & higher-level investigations.
  • Maintain and update the ticket management system throughout the incident lifecycle. Ensuring the team maintain a high level of accuracy and detail in each ticket.
  • Raise, track and manage all defect/problem tickets, ensuring we implement actions to mitigate against recurring issues.
  • Engage and proactively feedback on system and process improvement.
  • Track scheduled change requests, ensuring pre & post checks completed. Ensuring the timely documentation of all fixes and changes to the Network.
  • Working with mixed vendor network kit as well as IT systems.
  • Diagnosing the root causes of network issues using analytical and problem-solving skills.
  • Drive a culture of continuous improvement ensuring technical support processes are
  • continuously updated and that support teams are fully trained on any changes. Audit and review processes on a regular basis.
  • Work on improving alarm correlation and monitoring of all technical infrastructure.
  • Provide weekly reports on network and service availability and performance.
  • Be prepared to go On-call duty and shift as part of a rota, to support the smooth running of our 24/7/365 network. Responding to incidents and supporting the Infra and Application teams in IMO problems, network maintenance and repair.
  • Any other duties that may be required to ensure the successful operation of the IMO network & applications.

More Info

Industry:Telecom/ISP

Function:IT

Job Type:Permanent Job

Date Posted: 25/11/2024

Job ID: 101462145

Report Job

About Company

Saudi Networkers Services
Follow

SNS is one of the MENA region&#8217&#x3B;s leading consultancy experts in outsourcing. We deliver an Intelligent Resourcing Solution through a combination of market insight, technical excellence and unrivalled methodology, providing talent solutions that will transform your business.

Hi , want to stand out? Get your resume crafted by experts.

Last Updated: 25-11-2024 07:54:31 PM
Home Jobs in Saudi Arabia Network Monitoring Engineer
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs